CXP

customer relationship management; medical records coding services in the nature of assignment of diagnostic and procedural codes derived from clinical documentation for the purposes of reimbursement from insurance and patient medical records documentation; Professional credentialing verification services in the field of healthcare and dental care, namely, verifying the skills and knowledge of licensed professionals on behalf of others; Computer data entry services; data processing services; business records management; business data analysis; Information and data compiling and analyzing relating to business management; Business services provided to the healthcare industry, namely, the collection, reporting, and analysis of healthcare quality data for business purposes; Appointment scheduling services provided by virtual assistants; Confirming scheduled appointments for others in the field of healthcare and dentistry; operation of telephone call centers for others; Customer services, namely, responding to customers inquiries for others in the field of healthcare and dental care via telephone or other electronic means; business administration services; Business operation, business administration and office functions in the field of healthcare administration and business administration; Outbound customer outreach and reminder campaign management for others

payer enrollment of third party payers of health and dental insurance benefits; health insurance benefit and coverage information retrieval and presentation of health and dental care cost estimates to patients and patient caregivers; Verification of patient insurance coverage, eligibility, and benefits in the field of health and dental care insurance

Artificial intelligence as a service featuring software for conversational concierge services, customer engagement, customer support, health and dental care system navigation guidance, online customer account or portal guidance services acting as a consumer advocate to resolve customer-service and support matters on behalf of consumers; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for conversational concierge services, customer engagement, customer support, health and dental care system navigation guidance, online customer account or portal guidance services acting as a consumer advocate to resolve customer-service and support matters on behalf of consumers; Software as a service (SAAS) featuring software for conversational concierge services, customer engagement, customer support, health and dental care system navigation guidance, online customer account or portal guidance services acting as a consumer advocate to resolve customer-service and support matters on behalf of consumers; Design and development of software for automating and executing workflows for business operations and clinical health and dental care operations; Database design and development services; Custom design of computer software; technical support services, namely, troubleshooting of computer software problems; Providing temporary use of on-line non-downloadable software for accessing, reading, and tracking information in the field of business operations and clinical health and dental care operations; Consulting services in the field of artificial intelligence (AI) software, software as a service (SAAS), software customization, database design and development, design, selection, implementation and use of computer software systems and applications for others; Installation, maintenance and updating of computer software; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of business operations and clinical health and dental care operations; Artificial intelligence as a service featuring software for automating and executing workflows for business operations and clinical health and dental care operations; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for automating and executing workflows for business operations and clinical health and dental care operations; Software as a service (SAAS) featuring software for automating and executing workflows for business operations and clinical health and dental care operations; Application service provider featuring software for automating and executing workflows for business operations and clinical health and dental care operations; Platform as a service (PAAS) featuring software for automating and executing workflows for business operations and clinical health and dental care operations; software as a service (SAAS) services, namely, hosting software for use by others for automating and executing workflows for business operations and clinical health and dental care operations; Artificial intelligence as a service featuring software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Software as a service (SAAS) featuring software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Application service provider featuring software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Platform as a service (PAAS) featuring software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; software as a service (SAAS) services, namely, hosting software for use by others for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; customer support ticket management and callback-queue management; Artificial intelligence as a service featuring software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation, customer support ticket and call-back queue management, database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Providing temporary use of on-line non-downloadable virtual assistant software and chatbot software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation, customer support ticket and call-back queue management, database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Software as a service (SAAS) featuring software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation, customer support ticket and call-back queue management, database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Application service provider featuring software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation, customer support ticket and call-back queue management, database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Platform as a service (PAAS) featuring software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation, customer support ticket and call-back queue management, database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; software as a service (SAAS) services, namely, hosting software for use by others for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation, customer support ticket and call-back queue management, database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Artificial intelligence as a service featuring software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging, and patient support ticket and call-back queue management in the field of health and dental care; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging, and patient support ticket and call-back queue management in the field of health and dental care; Software as a service (SAAS) featuring software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging, and patient support ticket and call-back queue management in the field of health and dental care; Application service provider featuring software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging, and patient support ticket and call-back queue management in the field of health and dental care; Platform as a service (PAAS) featuring software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging, and patient support ticket and call-back queue management in the field of health and dental care; software as a service (SAAS) services, namely, hosting software for use by others for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging, and patient support ticket and call-back queue management in the field of health and dental care