GRACE

customer relationship management; medical records coding services in the nature of assignment of diagnostic and procedural codes derived from clinical documentation for the purposes of reimbursement from insurance and patient medical records documentation

Artificial intelligence as a service featuring software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Software as a service (SAAS) featuring software for pre-visit preparation and clinical readiness review, namely, reviewing upcoming health and dental care clinical schedules and analysis of patient records for missing laboratory results, missing outside medical records, overdue screenings and chronic-disease quality measures, medication gaps, incomplete referrals, missing prior authorizations, and generating consolidated visit-readiness summaries for health and dental care clinical staff and providers; Artificial intelligence as a service featuring software for automating and executing workflows for business operations and clinical health and dental care operations; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for automating and executing workflows for business operations and clinical health and dental care operations; Software as a service (SAAS) featuring software for automating and executing workflows for business operations and clinical health and dental care operations; Artificial intelligence as a service featuring software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation; customer support ticket management and callback-queue management; database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation; customer support ticket management and callback-queue management; database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Software as a service (SAAS) featuring software for automating and executing workflows for administrative business processes, namely, revenue operations and revenue cycle management, operational analytics and reporting, quality assurance monitoring, records management, call center and contact center workflow automation, customer relationship management and customer outreach, routing customer support and customer service telephone calls, call recording and transcription, providing automated summaries of customer interactions, customer engagement, support, and concierge services, scheduling appointments, meetings, bookings, reservations, travel and reminders, online customer account guidance, customer communications by voice, telephone, and text or SMS messaging, customer call language translation and interpretation; customer support ticket management and callback-queue management; database management, facilitating communication between businesses and customers, analyzing data and interacting with users, compiling, storing, and organizing business information and customer information, facilitating communication exchanges between users to enable real-time and asynchronous multimedia communication between users, authorized participants or designated groups, sending communications to users, authorized participants or designated groups, managing business operations, and performing electronic business transactions; Artificial intelligence as a service featuring software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging; patient support ticket management and callback-queue management in the field of health and dental care; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging; patient support ticket management and callback-queue management in the field of health and dental care; Software as a service (SAAS) featuring software for health and dental care organizations, health and dental care providers, health and dental care staff, patients, and patient caregivers, namely, software for health and dental care administration, operations, and workflow management, namely, patient triage, patient intake processing, appointment scheduling coordination, clinical referral coordination and processing, electronic patient records management, health insurance eligibility verification, health insurance prior authorization workflows, secure patient outreach and communications, medical records management and release-of-information request processing, medical billing and invoicing, health insurance claims submission, processing and management, denials management, and collections, automated medical records coding, namely, assigning diagnostic and billing codes derived from clinical documentation and medical records, quality assurance monitoring and review of patient and clinic staff interactions, medical and clinical language translation and interpretation, patient and clinical staff communications by voice, telephone, and text or SMS messaging; patient support ticket management and callback-queue management in the field of health and dental care; Artificial intelligence as a service featuring software for conversational concierge services, customer engagement, customer support, health and dental care system navigation guidance, online customer account or portal guidance services acting as a consumer advocate to resolve customer-service and support matters on behalf of consumers; Providing temporary use of on-line non-downloadable virtual assistant software, and chatbot software for conversational concierge services, customer engagement, customer support, health and dental care system navigation guidance, online customer account or portal guidance services acting as a consumer advocate to resolve customer-service and support matters on behalf of consumers; Software as a service (SAAS) featuring software for conversational concierge services, customer engagement, customer support, health and dental care system navigation guidance, online customer account or portal guidance services acting as a consumer advocate to resolve customer-service and support matters on behalf of consumers