SOFI TECH SOLUTIONS

Business process outsourcing (BPO) services, namely, business process management including both customer facing and back office functions and support

Software as a service (SaaS) featuring application programming interface (API) software for enabling fintech companies, brands, and financial institutions to configure, initiate, route, authorize, monitor, manage, and reconcile electronic payment transactions across multiple payment rails; provide software for processing electronic funds transfers, ACH, same-day ACH, wire transfer, real-time payments, push-to-card payment, card network payment, bill payment, electronic check, account funding, disbursement, payout, and account-to-account transfer workflows; provide payment orchestration, payment-rail connectivity, payment instruction generation, transaction screening, fraud detection and prevention, risk management, payment controls, compliance workflow management, transaction status tracking, settlement tracking, payment data processing, exception handling, reporting, and reconciliation; Platform as a service (PaaS) featuring application programming interface (API) software for enabling fintech companies, brands, and financial institutions to configure, initiate, route, authorize, monitor, manage, and reconcile electronic payment transactions across multiple payment rails; Software as a service (SaaS) featuring application programming interface (API) software for enabling fintech companies, brands, and financial institutions to launch, configure, operate, and manage consumer and commercial payment card and account-based payment programs; provide card issuing program administration; physical, virtual, and digital credit card, debit card, and prepaid card lifecycle management; cardholder account creation and management; payment card, electronic funds transfer, ACH, wire, real-time payment, and demand deposit account transaction authorization and processing; account funding and balance management; real-time transaction controls; fraud detection and risk management; card tokenization, push provisioning, and digital wallet enablement; transaction monitoring, reporting, reconciliation, dispute management, and compliance workflow management; Platform as a service (PaaS) featuring application programming interface (API) software for enabling fintech companies, brands, and financial institutions to launch, configure, operate, and manage consumer and commercial payment card and account-based payment programs; Platform as a service (PAAS) featuring computer software platforms for digital banking, online banking, and mobile banking; Software as a service (SAAS) services featuring software for banking operations, banking ledgers, account management, loan management, payment tracking, and financial transaction processing; Software as a service (SAAS) services featuring software for financial compliance, regulatory reporting, audit support, financial fraud detection, fraud prevention, transaction risk scoring, and cybersecurity for financial institutions; Software as a service (SAAS) services featuring software for assessing financial risk and fraud associated with electronic funds transfers, credit card, debit card, electronic check transactions, and financial transactions; Software as a service (SAAS) services featuring software for monitoring portfolio risk and risk analysis of individual financial instruments; Software as a service (SAAS) services featuring software for onboarding customers, originating accounts, and managing account activities of financial institutions; Platform as a service (PAAS) featuring computer software for for conversion maximization, decisioning and analysis, risk and fraud protection, risk modeling, payment validation, revenue optimization, e-commerce abuse prevention, customer experience automation, business process management, data analysis, and consumer data aggregation and reporting; Software as a service (SAAS) services featuring computer software for for conversion maximization, decisioning and analysis, risk and fraud protection, risk modeling, payment validation, revenue optimization, e-commerce abuse prevention, customer experience automation, business process management, data analysis, and consumer data aggregation and reporting; Cloud computing services, namely, providing data software and capabilities in the field of financial payment services; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for banks and financial institutions to assist customers across multiple digital customer interaction channels and in multiple languages; Software as a service (SAAS) featuring software for use in call center management, namely, for managing and tracking omni-channel customer interaction queues and connecting customer interactions to customer service representative; platform as a service (PAAS) services featuring software for use in call center management, namely, for managing and tracking omni-channel customer interaction queues and connecting customer interactions to customer service representative; Software as a service (SAAS) featuring interative voice reponse software for customer interactions, namely, for self-service account inquiries and connecting to a customer service representative; platform as a service (PAAS) services featuring interative voice reponse software for customer interactions, namely, for self-service account inquiries and connecting to a customer service representative; Software as a service (SAAS) featuring software for omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; platform as a service (PAAS) services featuring software for omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) featuring software using artificial intelligence for use in contact centers and customer service interactions, namely, for receiving, answering, and sending communication via different channels using connected channel solutions; platform as a service (PAAS) services featuring software using artificial intelligence for use in contact centers and customer service interactions, namely, for receiving, answering, and sending communication via different channels using connected channel solutions; Software as a service (SAAS) featuring computer software platforms for use in fraud and disputes, namely, for case management to support the intake, investigation, customer correspondence, accounting actions and data retention of the dispute and fraud lifecycle; platform as a service (PAAS) services featuring computer software platforms for use in fraud and disputes, namely, for case management to support the intake, investigation, customer correspondence, accounting actions and data retention of the dispute and fraud lifecycle; Software as a service (SAAS) featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information, interactions, and lead generation, and for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; platform as a service (PAAS) services featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information, interactions, and lead generation, and for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) services featuring a natural lanaguage chatbot engine to provide customer sales and interactive support services; platform as a service (PaaS) featuring software for loan origination, loan servicing, loan management, borrower account management, payment processing for loans, collections workflow management, borrower communications management, servicing case management, configurable business rules, workflow automation, decisioning, compliance monitoring, reporting, and data analytics for consumer and commercial lending programs