EQ CUSTOMER RESOLUTIONS

Computer software; computer software for customer relationship management; computer programs; computer operating programs; downloadable software; multimedia software; downloadable and recorded computer software; downloadable computer applications for accessing cloud-based software platforms; downloadable computer software for customer relationship management, customer service, complaints handling, case management and customer remediation; downloadable computer software for accessing and using cloud-based software for customer relationship management, customer service, complaints handling, case management and customer remediation; downloadable computer software for recording, classifying, investigating, tracking and resolving customer complaints and enquiries; downloadable computer software for recording, classifying, investigating, tracking and resolving customer complaints and enquiries; downloadable computer software for managing customer communications, workflows, documents, decisions, audit trails, compensation and redress calculations; downloadable computer software for analysing customer and complaints data, identifying trends and root causes, generating management information and producing reports; downloadable computer software for monitoring service standards and regulatory reporting requirements; downloadable and recorded computer software for automating customer service and complaints handling workflows, generating dashboards and preparing regulatory reports; computer software for managing workflow; computer software for managing access to data and documents including but not limited to scanned documents, video and still images and audio data; computer software for creating diary lists; computer software for creating schedules; computer software for retrieval of electronic data and documents; computer software for tracking file status; computer software for routing of messages to designated recipients; computer software for data logging; computer software for capturing and managing customer data; computer software for compiling customer data in a database; computer software for searching logged data; computer software for data analysis; computer software for performing database queries; computer software for extraction of selected data from a database; computer software for creation of reports; computer software for specifying system operational parameters and settings; computer software for transmission and receipt of messages; downloadable and recorded computer software for managing tasks and schedules, controlling access to electronic files, routing messages, and capturing, storing, retrieving, searching and analysing customer data; on-line forms for entry of data to a database; downloadable electronic forms for data entry; data processing equipment; electrically, magnetically and optically recorded data for computers; data carriers; data communications equipment; data transfer equipment; data logging apparatus; electronic data storage devices.

Business management services; business development services; business administration services; business consultancy; strategic consultancy; business consultancy relating to the implementation and integration of customer relationship management software; business consultancy relating to customer service, customer engagement, complaints handling, customer remediation and operational improvement; business management assistance and consultancy services; provision of management information; creation of management reports; preparation of business reports and management information; data logging services; data processing, data verification and computerised file management; compilation of information into computer databases; data searching in computer files; computerised file management; customer relationship management services; administration of customer complaints, enquiries and remediation programmes for others; business project management; business process analysis, design and optimisation; business data analysis; analysis of customer feedback and complaints data for business purposes; advisory and consultancy services relating to the aforesaid services.

Insurance services, assurance services, financial services; financial consultancy, financial analysis, financial evaluation, financial management, financial investment services; financial information, advisory and consultancy services relating to the aforesaid services.

Telecommunications services; electronic data transmission; transmission of messages, sounds and images; transmission of information by electronic means; secure electronic transmission and exchange of customer information, records and digital files; receiving and exchange of information messages, images and data; electronic mail and messaging services; text messaging services; communications between computers, mobile devices and computer networks; transmission of electronic notifications and alerts; communications for access to a database; provision and display of telecommunication from a computer stored data bank; electronic display of information, messages, images and data; provision of on-line access to information; provision of access to information by computer; providing access to electronic databases, online portals and digital communications platforms; providing user access to information via telecommunications networks; providing user access to a global computer network; information, advisory and support services relating to any of the aforesaid services.

Training in the use of computer software applications, including, but not limited to, customer relationship management software; design and provision of training programmes in relation to the use of computer software and applications; arranging and conducting of seminars and workshops in relation to the use of computer software applications.

Software as a service [SaaS] and platform as a service [PaaS] featuring software for customer relationship management, customer service, complaints handling, case management and customer remediation; software as a service (SaaS) featuring software for creating diary lists, schedules, managing tasks, workflows and file status, capturing, storing, searching, retrieving and analysing customer data and electronic documents; computer programming; computer software design, design of customer relationship management software; computer systems analysis; providing temporary use of online non-downloadable software for recording, classifying, investigating, tracking and resolving customer complaints and enquiries; providing temporary use of online non-downloadable software for managing customer communications, workflows, documents, decisions, audit trails, compensation and redress calculations; providing temporary use of online non-downloadable software for analysing customer and complaints data, identifying trends and root causes, generating dashboards and management information, and producing reports; design, development, implementation, configuration, maintenance and updating of computer software for the aforesaid purposes; electronic data storage; technical data analysis services; computer systems design; conversion of data or documents from physical to electronic media; creating and maintaining websites for others; installation of computer software; rental of computer software; support services in the use of computer software applications, including, but not limited to, customer relationship management software.