Privacy Policy

Signa ("Signa," "we," "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use the Signa platform, including our website, applications and Application Programming Interface (collectively, the "Service"). It also outlines your rights under applicable privacy laws. By accessing or using the Service, you agree to the practices described in this policy. If you do not agree, do not use the Service.

1. Scope of this Policy

This Policy applies to personal information that we collect when you interact with the Service, including when you register for an account, subscribe to our API, contact customer support or visit our websites. It does not apply to third‑party websites or services that may be linked from our Service. We encourage you to review the privacy practices of any third‑party services you use.

2. What Information We Collect

We collect personal information in order to provide the Service, to comply with legal obligations and to enhance the user experience. Under most data protection laws, "personal information" or "personal data" is any information that can identify or be linked to an identifiable individual. The types of information we collect include:

2.1 Information you provide directly

Registration and Contact Data – When you sign up for an account or request an API key, we ask for your name, company name, address, email address and telephone number.

Payment Information – If you purchase a subscription, our third‑party payment processor collects your payment card details and billing address. We receive a limited set of information (e.g., last four digits, expiration date) to administer your subscription.

Support and Communications – When you contact us (e.g., for support, feedback, or to exercise your rights), you may provide information about your inquiry and any files or documents you upload.

Trademark Queries and Data – When you use our API or web interface to search or monitor trademarks, we collect the query parameters (such as the mark, owner name, office and class) and any related data you submit. If your queries include personal information (e.g., a person's name in a mark), that information is processed in accordance with this Policy.

2.2 Information we collect automatically

Usage and Log Data – We automatically collect technical information about your interactions with the Service, such as IP addresses, device identifiers, browser type, pages viewed, API calls, timestamps, referring URLs, and error logs. This information helps us operate and secure the Service.

Cookies and Similar Technologies – Like many SaaS companies, we use cookies and similar tracking technologies to remember your preferences, authenticate sessions, analyze usage patterns and improve our services. Cookies are small text files stored on your device. Session cookies expire when you close your browser, while persistent cookies remain on your device until deleted. You can manage cookies through your browser settings, but disabling cookies may limit the functionality of the Service.

Analytics Data – We use third‑party analytics providers (such as Google Analytics) to collect information about how users interact with our Service, including pages visited, time spent and links clicked. These providers may set their own cookies or device identifiers. We use this data in aggregate form to improve and optimize our Service. For more details, see the Cookie section below.

2.3 Information from third parties

We may receive information about you from third‑party sources, such as:

Payment Processors – Our payment partners provide us with limited transaction information to help us manage your subscription.

Authentication Providers – If you choose to log in via a third‑party authentication service (e.g., Google or GitHub), we collect your name, email and profile information as permitted by the provider and your settings.

Public Trademark Registries – We retrieve trademark records from intellectual property offices around the world. These records may include the names of trademark owners, applicants, representatives and correspondences, which are publicly available.

3. How We Use Personal Information

We process your personal information for the purposes described below. Our legal bases for processing include performing a contract, fulfilling legal obligations and pursuing legitimate business interests:

Providing and Improving the Service – We use your information to create and administer your account, authenticate you, process subscriptions, deliver API responses and search results, and to operate and maintain the Service. We also use your information to analyze usage, troubleshoot issues and improve the accuracy and performance of our AI models.

Communicating with You – We use your contact information to send administrative messages (such as account alerts, billing notices and updates), to respond to your inquiries, and to provide customer support.

Marketing and Promotions – With your consent where required by law, we may send you newsletters, promotional offers or surveys about Signa or related products. You can opt out of these communications at any time by following the instructions provided in the messages.

Research and Development – We may aggregate or de‑identify personal information and use it to improve our algorithms, products and analytics, or to generate insights into trademark trends. Aggregated data does not identify individual users.

Legal Compliance and Protection – We process information as necessary to comply with applicable laws and regulations, respond to legal requests, enforce our agreements and protect the rights, property and safety of Signa, our users or others.

4. How We Share Personal Information

We do not sell your personal information. We share personal information in the following circumstances:

Service Providers – We may share information with trusted third‑party vendors who perform services on our behalf, such as hosting providers, payment processors, analytics services, customer support platforms and legal or accounting professionals. These vendors are bound by contractual obligations to protect your data and may only use it to perform services for us.

Affiliates and Corporate Transactions – We may share information with our parent company, subsidiaries or affiliates. If we undergo a merger, acquisition, restructuring or asset sale, your information may be transferred as part of that transaction. We will notify you of any material change in ownership or control that affects your personal information.

Legal and Safety – We may disclose personal information if required by law or if we believe in good faith that disclosure is necessary to: (i) comply with legal obligations or respond to lawful requests from authorities; (ii) protect and defend the rights or property of Signa or our users; (iii) prevent or investigate possible wrongdoing; or (iv) protect personal safety.

With Your Consent – We may share your information for other purposes if you consent to the disclosure.

5. Cookies and Tracking Technologies

As noted above, we use cookies and similar technologies to provide and improve our Service. We categorize cookies as follows:

Essential Cookies – Required for the operation of our websites and to maintain security. Without these cookies, some functions would not work.

Functional Cookies – Remember your preferences and choices (such as language or region) to personalize your experience.

Analytics Cookies – Collect information about how users navigate our Service to help us understand usage patterns and improve performance.

Advertising Cookies (if used) – Provide advertising content relevant to your interests. We may use third‑party advertising partners to display targeted advertisements on our website or other sites. You can opt out of personalized ads through the choices offered by such providers.

You can control cookie settings through your web browser and can opt out of certain analytics or advertising cookies. Refer to your browser's help documentation for more information.

6. Data Retention and Storage

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including providing the Service, complying with legal obligations, resolving disputes and enforcing our agreements. We determine retention periods based on factors such as the nature of the data, the purpose for which it was collected, legal requirements and our legitimate business interests.

Upon request, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory reasons, to resolve disputes or to enforce our agreements. If you close your account, we will delete personal information associated with your account within a reasonable period, subject to backup retention and legal obligations.

7. Data Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, destruction or alteration. These measures include encryption of data in transit and at rest, access controls, firewalls, vulnerability scanning and regular security audits. While we strive to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

8. International Data Transfers

Signa is headquartered in Norway and operates internationally. Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different (and potentially less protective) than the laws of your country. Where we transfer personal information internationally, we will take steps to ensure that your information receives an adequate level of protection as required by applicable data protection laws, such as implementing standard contractual clauses or relying on adequacy decisions.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Access – You can request confirmation of whether we process your personal information and obtain a copy of such information.

Correction – You can request that we correct inaccurate or incomplete personal information.

Deletion – You can request that we delete your personal information under certain circumstances. Note that we may retain data as required by law or to fulfil our legitimate business purposes.

Restriction – You can request that we restrict the processing of your personal information in certain situations (e.g., if you contest its accuracy).

Portability – You can request that we provide your personal information in a structured, commonly used and machine-readable format, and that we transfer it to another controller where technically feasible.

Objection – You can object to our processing of your personal information based on our legitimate interests or for direct marketing purposes, at any time.

Withdraw Consent – If we process personal information based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise these rights, please contact us at privacy@signa.so. We may require additional information to verify your identity. We will respond to valid requests within the timeframes required by law.

You may also have the right to lodge a complaint with a data protection authority in your country if you believe we have violated your privacy rights.

10. Children's Privacy

The Service is not directed to children under the age of 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on our website and indicate the effective date. We will provide notice of material changes via email or through the Service. Your continued use of the Service after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:

Signa – Privacy Team
Address: Oslo, Norway
Email: privacy@signa.so

If you are located in the European Economic Area, the United Kingdom or Switzerland, you may contact our EU representative or Data Protection Officer at the same address. Please note that email communications are not always secure; please do not include sensitive information in your emails to us.

By using the Signa Service, you acknowledge that you have read this Privacy Policy and understand and agree to our collection, use and disclosure of your personal information as described herein.